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Missouri City, Harris County Partner for 9-1-1 Education Month

Missouri City is partnering with the Greater Harris County 9-1-1 Emergency Network (GHC 9-1-1) to promote April as “9-1-1 Education Month,” a month dedicated to encourage residents to register wireless phones online for emergency alerts and understand how to properly make an emergency call.

Throughout the month, a “Help 9-1-1 Help You” commercial will also be shown to promote “National 9-1-1 Education Month,” at various movie theaters, including Missouri City’s own Star Cinema Grill. The movie theater public awareness campaign was made possible by a partnership between GHC 9-1-1, Brazos County 9-1-1 District and Galveston County 9-1-1 District.

“During times of crisis, callers are generally under high stress and may get confused about what to do,” said Lavergne Schwender, Executive Director of GHC 9-1-1. “We devised a powerful commercial to remind callers of three messages. It’s important to follow these three steps so that you can get the appropriate type of emergency assistance.”

The three steps are:

1. Give your location: It is important for callers to provide the exact location of the emergency, especially when calling from a wireless phone. By providing the exact location (city, county, street names, etc.) it will ensure that the emergency response is sent.

2. Always stay on the line: When callers hang up, it could mean that something has gone very wrong, so 9-1-1 call takers will attempt to call back. A hang-up can delay appropriate emergency assistance and tie up 9-1-1 lines longer than necessary.

3. When calling 9-1-1, always answer any questions asked: It is not unusual for callers in crisis to become frustrated or fail to see why operators’ questions are important. By asking questions, an operator is able to discern important information that will result in the correct emergency response and personnel being dispatched to the scene.

A relatively new, free service is also available to Harris and Fort Bend County residents who want wireless phone alerts about emergencies in their immediate area. Residents who are interested must sign up at Registration is free, and information gathered is used only by public safety agencies to alert residents about a local emergency in their community.

For updates, visit these City websites: and, like us on Facebook—fb/MissouriCityTX, follow us on Twitter—@MissouriCityTX; @MissouriCityEM, and watch Missouri City Television (Ch. 16 on Comcast).

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Posted by on Apr 23 2014. Filed under Missouri City. You can follow any responses to this entry through the RSS 2.0. You can skip to the end and leave a response. Pinging is currently not allowed.

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