By Elsa Maxey
As if it opened the proverbial can of worms, the flurry of calls and emails keep coming. They’re in response to the Star’s recent article about the alleged missing mail order controlled substances from the First Colony Post Office. “They have cameras on traffic lights, why not at the post office in the working areas,” asks one reader who no longer does business there referring to the red light cameras in Sugar Land.
Here’s another…“I personally avoid the First Colony post office if at all possible,” said a medical professional wishing to remain anonymous. “Too many items, both coming and going, have come up missing,” he adds. “It is virtually impossible to speak with management.” He said he has seen rudeness at just about all levels and prefers the Stafford post office. It “is much more pleasant to use as well as being extremely efficient in my experience.” This doctor used to have to track all his incoming mail and packages, many of which, even one insured for $800, went missing.
The reader asking about the use of cameras said her 9 year old son’s medications, a 90 day supply of controlled substances, ended up missing at the post office, when she went for the pick-up. It was right after Easter. She had a post office slip about a package and at the post office on Grants Lake, it was nowhere to be found. The mail carrier unable to deliver it, she said, told her he had seen it since he had to take it back to the facility. It turned out to be more than an inconvenience for this customer since her son had to go without an important medication, which was not easily refilled in light of the circumstances, not to mention having his medical condition go unmet. “I don’t trust the Grants Lake post office,” says this mom, and she no longer uses it. She reported the incident and received a letter from the Inspector General (OIG) about conducting an official investigation into the mail theft of Adderall (methamphetamine salt) intended for her son.
There’s a U.S. Postal Service Inspector General hotline available to the public to report fraud, waste and misconduct. That toll free number is 1-888-877-7644. Those with complaints can also file them online at www.uspsoig.gov/contact.htm
The Star also invites readers to go to the online publication and post comments.
The letter about the official investigation from the Office of Inspector General can also be found online.