By Elsa Maxey
Shortly after the Star hit the sidewalks last week, the calls started coming in about accounts having to do with prescription drugs missing out of post office customers’ mail orders. Last week’s article describing Jan Prusinski’s issues relating to the First Colony Post Office on Grants Lake and the feedback from the Diane Peters, the post office manager, left the matter up for grabs given the two sides, but not for long.
Prusinski had recounted how he went back to the post office recently to pick up a package containing controlled substance prescription drugs after it couldn’t be found the first time he showed up, he took it home and said he discovered one of three bottles emptied and razor slits on the package. Post office manager Peters maintained nothing was wrong with the package when he claimed it and after Prusinski spoke to her about the irregularity, he was told to report it to a post office inspector. He said he felt dismissed.
One of the callers to the newspaper said he has had the same issue for years. He told the Star that he contacted the post office and was told that it could not be proven that anything was done by anyone at the post office. He reports that the pharmaceutical company gave him the same message. In light of the problem turning out to be somewhat commonplace for the reporting party, it would seem logical to wonder if he, the addressee of the package, would be the one with issues.
More calls along the same lines indicate that when this alleged mail order tampering has taken place, the post office conveys an “I don’t care attitude and they are very rude if you ask them questions and want answers.”
Callers were guarded about providing their names and even one lady said her experience with the First Colony Post Office relating to missing and misplaced packages had been going on for 10 years with her concerns falling on deaf ears, until she severed the relationship. She said she closed a post office box for a business and incurred unnecessary costs and inconveniences re-establishing a new address.
The Star also heard from a Houston TV reporter and he shared how his package of mail order pharmaceuticals with the razor slits looked exactly like the picture that accompanied the story.
Reports of the mail order problems have been made to the post office inspector by at least several of the customers providing feedback.
Coincidentally, last week the U.S. Postmaster General released a list of post offices to be studied for closing and announced a new concept for possibly replacing them. The closures are intended to target facilities suffering from insufficient customer demand, contrasting the activity level at the Sugar Land Post Office on Grants Lake.
A video message was reportedly sent to postal workers that said post office operations are a business, postal workers are in a business and are no different than any other business. In light of the message, the question begs, could there be something else that can be done to be more responsive to paying customers?
Whether an internal investigation will follow or other safeguards put in place at the local office remains to be seen.